Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Danish
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Sliema, Malta
- Applicant eligibility
- Applicant geography not specified
Overview
Respond to player questions using chat, email and telephone, investigate routine account issues and coordinate escalations with payments, fraud and safer-gaming teams. Maintain clear, accurate customer communication and proper handling of sensitive account data.
Requirements
- Previous gambling-industry experience is desirable but not essential; applicants without industry experience may be considered.
- Native Danish proficiency and fluent English.
- Strong written and verbal customer communication.
- Ability to work independently and contribute to a service team.
- Strong organization, time management and customer problem-solving skills.
Responsibilities
- Assist players through chat, email and phone.
- Review and resolve routine account and service inquiries.
- Escalate payment, fraud and responsible gaming concerns.
- Keep accurate customer support records.
- Coordinate with operational teams to improve resolution quality.
Conditions
- Full-time hybrid position based in Sliema, Malta.