Anonymous professional profile · E4398AB3
Portuguese-Speaking iGaming Commercial Operations, Sales and Retention Leader
Commercial operations and inside-sales professional with experience managing multidisciplinary teams at an international iGaming technology business. Progressed through consultative sales and sales supervision to responsibility for commercial operations, including Sales, CRM, Customer Support and Retention. Oversaw performance targets, staff coaching, qualified-lead pipelines, conversion reporting and customer-service processes while coordinating with Risk, Back Office and Marketing teams. Developed structured sales scripts, engagement campaigns, workflow improvements and operational reports, with a source-reported record of improving conversion and service efficiency. Earlier professional history includes freelance website and e-commerce development, logistics-related administration and human resources apprenticeship. Brings practical knowledge of customer lifecycle, compliance training, responsible gaming, process analytics and team leadership. The applied-for affiliate-management role is a target preference; no separate dedicated affiliate-manager position is established.
- Candidate reference
- E4398AB3
- Candidate-provided location
- Itapevi, Brazil
- Languages
- Portuguese, English, Spanish, French
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Commercial Operations Manager — iGaming Technology
Directed multidisciplinary commercial and support functions, coached staff, reviewed conversion and retention KPIs, coordinated risk and back-office escalations, and led sales campaigns and operational process improvements.
Sales Supervisor and Team Lead
Developed consultative sales opportunities and partnerships, trained staff, refined outreach and closing practices and monitored customer conversion and growth.
Freelance Web Developer
Developed websites and e-commerce experiences for clients, managing technical delivery and web-related projects.
Administrative Assistant
Supported logistics-related administrative operations and business workflows.
Human Resources Apprentice
Gained workplace experience in human resources and administrative functions.
Scope: Commercial Operations Manager and sales supervisor/team leader
Capabilities
- iGaming commercial operations
- Consultative inside sales
- Sales team leadership and coaching
- Sales funnel and lead qualification
- Player conversion and customer retention
- CRM and campaign coordination
- KPI tracking and productivity analytics
- Customer support operations
- Process improvement and service performance
- Cross-functional risk and back-office coordination
- Partner and customer relationship development
- Sales scripts and A/B testing
- Training and sales performance reviews
- Web development and e-commerce
- Administrative and HR support
- Responsible-gaming and KYC awareness
Tools and platforms
- Smartico
- Metabase
- Grafana
- Legitimuz
- CRM and customer-support platforms
- WhatsApp-based sales workflows
- Web and e-commerce development tools
Industry experience
- iGaming technology
- Commercial sales and customer retention
- Web development and e-commerce
- Logistics administration
- Human resources
Education and training
Completed high-school diploma. Full-stack web-development training, and vocational studies covering accounting, HR, finance and logistics. Additional training in KYC, compliance and responsible gaming.
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