Anonymous professional profile · 13D4EB84
Multilingual Forex Conversion and Customer Operations Professional
Multilingual customer service and commercial professional with practical Forex lead-conversion experience and additional iGaming customer support. Has converted prospective trading clients into active accounts, delivered onboarding and platform orientation, supported KYC document checks and managed customer enquiries and escalation through CRM and support systems. Earlier responsibilities include field-sales team leadership, digital marketing, paid-media lead generation, campaign performance reports, and travel bookings. Works with CRM, identity-verification and digital advertising tools to coordinate customer acquisition and service.
- Candidate reference
- 13D4EB84
- Candidate-provided location
- Limassol, Cyprus
- Languages
- Greek — native, English — full professional, Bulgarian — full professional
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Forex Conversion Account Manager
Converted new trading leads, onboarded prospective clients and delivered trading-platform guidance while collaborating on lead quality.
iGaming Customer Support Agent
Resolved chat and ticket enquiries, coordinated customer KYC verification, and supported CRM, compliance and technical escalations.
Sales Marketing Manager
Led and coached a field sales team, managed performance monitoring and team planning.
Digital and Social Media Marketing Manager
Managed digital advertising, content, websites, SEO, email campaigns and marketing analytics.
Travel Customer Service Representative
Supported multilingual travel customers through calls and emails, assisting with reservations and service issues.
Capabilities
- Forex lead conversion
- Client onboarding
- Trading platform orientation
- iGaming customer support
- KYC verification coordination
- Customer service escalation
- CRM records
- Inbound and outbound lead management
- Sales team coaching
- Field sales leadership
- Social media advertising
- Campaign performance reporting
- Digital marketing
- Customer retention
- Travel booking support
Tools and platforms
- Smartico CRM
- BTMS CRM
- Sumsub
- Zoom
- Amadeus GDS
- Meta Ads
- WordPress
- Mailchimp
- Google Analytics
- Google Search Console
Industry experience
- Forex
- iGaming
- Digital marketing
- Telecommunications sales
- Travel services
Education and training
Bachelor's degree in music; additional digital marketing studies and professional sales and leadership training.
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