Portuguese-Speaking Forex / CFD Conversion Agent — Portugal — Brazil

Overview

This is a pure conversion position rather than retention. The successful candidate will work new registrations through first contact, KYC/onboarding and initial deposit, then pass funded clients to a separate retention operation. Strong call discipline and consistent follow-up matter more than generic customer-service experience.

Requirements

• Native or fluent Portuguese.
• Basic working English.
• Minimum 1–2 years of proven experience on a Forex, CFD, Crypto or FinTech conversion desk.
• Proven ability to convert new registrations into First Time Depositors (FTDs).
• Strong telephone sales, negotiation, objection-handling and closing skills.
• Good understanding of client onboarding and KYC procedures.
• Familiarity with Brazilian deposit methods, particularly PIX, plus cards and Crypto/USDT where applicable.
• Experience using CRM systems and VoIP/dialer software.
• High emotional intelligence and disciplined follow-up habits.
• Particularly relevant: experienced Portuguese-language closers who can move from registration through onboarding to first deposit.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Contact and follow up with new registrations and qualified prospects.
• Move prospects through the conversion journey from first contact to First Time Deposit.
• Support onboarding and relevant KYC steps without creating unnecessary friction.
• Handle objections, negotiate confidently and maintain structured follow-up.
• Assist prospects with relevant deposit methods including PIX, cards and Crypto/USDT where applicable.
• Maintain accurate CRM notes, lead status and follow-up activity.
• Use VoIP/dialer tools effectively and maintain professional call standards.
• Handover successfully funded clients to the existing retention team.
• Use structured call and follow-up sequences rather than one-off contact attempts.

Conditions

• Full-time conversion role.
• On-site/local or relocation arrangement; this is not a remote-agent vacancy.
• Portugal-based candidates are welcome. The role may require relocation/on-site work; relocation support is available.
• Relocation support available; details discussed during interview.
• Base salary + variable compensation; exact package discussed privately with suitable candidates.
• Clients move to a separate retention team after successful FTD.
• Working schedule: Full-time; exact hours are discussed during interview.
• Physical work location: Brazil; the exact city is discussed during interview.