Anonymous professional profile · 4CB6D65C
Multilingual Customer Support and Client Relations Specialist
Polish-speaking customer support and commercial services professional with cross-sector experience in telephone and email enquiries, technical troubleshooting, travel booking changes, refunds and client assistance. Has supported international customers through multiple channels and worked in sales, scheduling, business operations and supplier relationships. Familiar with CRM, ticketing and reservation systems. Sports betting familiarity is personal, not documented iGaming employment.
- Candidate reference
- 4CB6D65C
- Candidate-provided location
- Szczecin, Poland
- Languages
- Polish, English, German, Russian
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Customer support and remote services
Handled enquiries through phone, email and social channels, including device troubleshooting, travel reservations, refunds and service issues.
Sales and client relationship management
Developed customer relationships, negotiated terms and managed supplier communications and sales activity.
Business operations and administration
Handled service records, logistics, stock and business administration.
Hospitality and reception services
Assisted customers and handled front-desk and hospitality responsibilities.
Capabilities
- Telephone and email support
- Customer problem resolution
- Technical troubleshooting
- Booking and refund enquiries
- Multilingual communication
- CRM case handling
- Client relationships
- Sales negotiations
- Appointment scheduling
- Supplier coordination
Tools and platforms
- Salesforce
- Zendesk
- Demandware
- Sprinklr
- Amadeus
- Deltamatic
- Vision Helpdesk
- WHMCS
- Microsoft Excel
- Slack
Industry experience
- Customer service
- Travel services
- Sales
- Business operations
- Hospitality
Education and training
Hotelkeeping technician diploma and secondary school certificate. Additional certificate courses covering management, negotiations, project management, web topics and digital tools.
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