Anonymous professional profile · AECED4BC
Italian-Speaking iGaming VIP and Customer Operations Professional
Italian-speaking iGaming customer-operations professional reporting more than fifteen years of experience in sports betting, casino and poker customer service. Has managed VIP accounts, high-value relationships, customer issues and escalations, payment and withdrawal enquiries, and cross-functional service coordination. Has previously headed customer-service operations for Italian-market gaming products, supervising staff, recruiting, training and organizing shifts. Experience includes second-line player support, fraud and collusion monitoring and gaming-provider coordination. Earlier work in sports journalism developed research, editorial and written communication skills.
- Candidate reference
- AECED4BC
- Candidate-provided location
- Vicenza, Italy
- Languages
- Italian — native, English — fluent, French — basic
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP Account Manager
Managed premium customer accounts, personalized support, commercial relationships and cross-functional complaint resolution.
Customer Service Representative
Responded to Italian-language player enquiries via chat and email, including wagering, bank transfers, payments and accounts.
Head of Customer Service
Supervised gaming support teams, staffing, training, service quality and escalations across casino, poker and sports-betting products.
Casino and Poker Help Desk Agent
Provided second-line customer support and assisted with fraud checks, pending withdrawals and game-provider communications.
Sports Journalist
Researched, wrote and edited sports articles under editorial deadlines.
Capabilities
- iGaming customer support
- VIP account management
- Italian-language player services
- Customer operations leadership
- Sportsbook and casino support
- Poker player assistance
- Payment and withdrawal support
- Escalation management
- Fraud and collusion monitoring
- Support team training
- Recruitment interviews
- Shift planning
- Second-line support
- Customer retention and relationships
- Sports journalism
- Cross-functional case resolution
Tools and platforms
- LivePerson
- Gaming back-office systems
- Email and live chat systems
Industry experience
- iGaming
- Sports betting
- Online casino
- Poker
- Sports media
Education and training
Completed degree in communication sciences, including study in media and communication.
Hiring through InVault
Start a conversation about this candidate.
Contact InVault to discuss this candidate. Current availability and any private profile access are handled separately; submitting an enquiry does not reserve a candidate or provide a CV.
Alternatively, contact InVault on WhatsApp or Telegram, quoting reference AECED4BC.