Anonymous professional profile · 1746723B
Italian-Speaking Customer Service, Reception and Live Casino Support Professional
Italian- and English-speaking customer-service professional with experience in contact-centre support, customer reception, retail sales and live casino game presentation. Previously supported customers at an international service center and a premium consumer brand, using communication, practical problem-solving and responsive service. Reception work involved greeting and assisting visitors, while retail experience included point-of-sale transactions, stock replenishment and product assistance. Has also provided event-based on-site customer care and worked in live casino studio operations, following the standards of a busy customer-facing environment. Completed secondary and vocational studies related to administration, finance and tourism marketing. Brings transferable communication, Microsoft Office, issue resolution and service skills to the target iGaming support role; the recent game-presenter position does not establish specialist casino account-management experience.
- Candidate reference
- 1746723B
- Candidate-provided location
- Swieqi, Malta
- Languages
- Italian, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Live Casino Game Presenter
Supported live casino presentation and customer-facing studio activity following operational procedures.
Customer Service Representative
Responded to customer service needs in contact-centre and branded customer-support settings, using communications and problem solving.
Event-Based Customer Care Associate
Assisted customers on site during a short international consumer event.
Receptionist
Welcomed visitors and supported customer-facing reception duties in an administrative environment.
Retail Sales Assistant
Advised customers on products and handled retail service activities.
Cashier and Stock Clerk
Operated checkout duties and supported store replenishment and organization.
Capabilities
- Customer service and enquiry handling
- Call-centre and customer support
- Italian and English communication
- Retail point-of-sale and stock work
- Visitor reception and assistance
- Live casino game presentation
- Event and on-site customer care
- Customer problem solving
- Decision-making and interpersonal communication
- Microsoft Office applications
- Working in busy customer-facing environments
- Task prioritization
Tools and platforms
- Microsoft Office applications
- Customer support and call-centre systems
- Point-of-sale and stock workflows
Industry experience
- Customer service outsourcing
- Retail and telecommunications services
- Public-facing reception
- Live casino gaming
- Customer event services
Education and training
Completed secondary-school diploma and professional vocational qualification in administration, finance and tourism marketing.
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