Anonymous professional profile · 0C7D3E88
iGaming VIP Retention, CRM Campaigns and Sportsbook Operations Professional
iGaming professional reporting around ten years of experience spanning high-value player relationship management, campaign coordination and sportsbook product operations. Has managed VIP portfolios, individualized player engagement and reactivation, outbound customer communication and retention activities. Subsequently coordinated promotional calendars and campaigns from segmentation and briefing through launch, performance analysis and compliance review. Sportsbook product responsibilities include monitoring betting products, promotions and performance, supporting enhancements and working with trading, technology, marketing and compliance colleagues. Seeking a remote international CRM-focused role.
- Candidate reference
- 0C7D3E88
- Candidate-provided location
- St. Julians, Malta
- Languages
- Turkish — native, English — C1
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Sports Product Executive
Coordinates sportsbook operations, market and customer-performance reviews, product enhancements, promotions and cross-functional issue resolution.
Campaign Executive
Planned and delivered segmented promotional campaigns, measured commercial performance and coordinated compliance and CRM teams.
VIP Executive
Managed premium customer portfolios, tailored retention and reactivation communications and coordinated customer issue resolution.
Customer Care Officer
Handled customer enquiries and technical issues, monitored service KPIs and collaborated across departments.
Radio and Television Presenter
Presented broadcast content and worked with production teams.
Broadcast Editorial Support
Researched and edited scripts and materials for broadcast news.
Capabilities
- VIP player portfolio management
- Player retention and reactivation
- Campaign planning and execution
- Customer segmentation
- Promotional calendar management
- Sportsbook product operations
- Customer communications
- Campaign analytics and reporting
- Product improvement coordination
- CRM collaboration
- Commercial KPI reporting
- Responsible gaming compliance awareness
- Stakeholder communication
- Customer issue resolution
- Cross-functional coordination
Tools and platforms
- Microsoft Office
- Sportsbook back-office and gaming platforms
Industry experience
- iGaming
- Sports betting
- CRM and retention
- Product operations
Education and training
University-level study in radio, television and cinema, including media production, communication, reporting and presentation; completion of a specific degree is not established by the documents.
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