Anonymous professional profile · 66DFDB2B
CRM Reporting and Back-Office Operations Team Leader
CRM and back-office operations professional with experience leading reporting teams, monitoring operational performance and improving data quality. Has overseen day-to-day CRM workloads, prepared dashboards and management reports, monitored KPIs and service-level performance, investigated inconsistencies and standardized reporting workflows. Later responsibilities included CRM performance reporting, campaign measurement, team coaching, stakeholder communication and process improvement. Experience is transferable to iGaming CRM operations, but the application’s Forex-industry tenure claim is not independently established by the detailed work history.
- Candidate reference
- 66DFDB2B
- Candidate-provided location
- Sofia, Bulgaria
- Languages
- English — C2
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
CRM Manager — Reporting and KPI
Managed operational and campaign reporting, KPI monitoring, data quality and stakeholder analyses to improve CRM performance.
Back Office and CRM Team Leader
Coordinated team workloads, dashboards, service-level tracking, reporting quality, coaching and operational process improvements.
Hospitality Guest Service Assistant
Supported guest arrivals, service enquiries and coordination with hotel operations.
Capabilities
- CRM operational reporting
- Back-office team leadership
- KPI monitoring
- Performance dashboards
- SLA tracking
- Business intelligence reporting
- Data validation
- Data quality assurance
- CRM process optimization
- Team coaching
- Stakeholder reporting
- Campaign performance analytics
- Task prioritization
- Workflow improvement
- Operational controls
Tools and platforms
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- BI reporting tools
Industry experience
- CRM operations
- Back-office services
- Performance analytics
- Hospitality
Education and training
Completed secondary high-school diploma.
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