Anonymous professional profile · 452125A6
Bilingual Casino VIP Retention, Premium Account Management and Client Partnerships Professional
Bilingual Spanish- and English-speaking VIP relationship professional with experience managing high-value online casino and sportsbook players and broader premium international client accounts. In gaming, monitors net gaming revenue, deposits, wagering activity, player lifetime value, bonus engagement and churn indicators to support tailored retention, responsible-gaming escalation, loyalty rewards and reactivation. Builds individual relationships through personalized communication, premium events and follow-up, coordinating payment, verification and service issues with cross-functional teams. Previously managed an international financial-services account portfolio, reporting trends, delivering commercial presentations, handling executive-level relationships and identifying upselling opportunities. Earlier creative marketing and brand-management experience includes consultative selling, international client development, commercial negotiations, campaign coordination and after-sales retention. Combines player-focused CRM execution with premium account management, commercial analysis and sports-business marketing training.
- Candidate reference
- 452125A6
- Candidate-provided location
- Mexico City, Mexico
- Languages
- Spanish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Junior VIP Account Manager — Casino and Sportsbook
Managed a high-value player portfolio, monitored revenue and engagement indicators, provided personalized loyalty outreach, handled bonus and payment concerns, coordinated responsible-gaming escalations and supported reactivation and VIP events.
VIP and International Account Manager — Financial Services
Managed a large international account portfolio, conducted customer follow-ups, analyzed account activity, delivered executive presentations, supported commercial negotiations and coordinated service retention and client hospitality.
Creative Marketing and Brand Manager
Led premium-client relationships, international consultative sales, account negotiations, brand growth, campaign coordination, CRM pipeline management and after-sales support.
Scope: VIP account management, international client portfolio and brand management responsibilities
Capabilities
- VIP casino and sportsbook player management
- Player retention and reactivation
- VIP segmentation and loyalty
- NGR and deposit activity analysis
- Player LTV and churn monitoring
- Tailored incentives and bonus support
- Responsible gaming awareness
- Premium account management
- International B2B and B2C client relationships
- Upselling and cross-selling
- High-value client hospitality and events
- Cross-functional payment and verification escalations
- Weekly KPI and portfolio reporting
- Commercial negotiation and presentations
- Relationship-driven sales
- Creative marketing and brand development
- Customer lifecycle management
- Prospect and client communication
Tools and platforms
- Salesforce
- HubSpot
- SalesWork
- Chadmin
- Intercom
- Zendesk
- Tableau
- Microsoft Excel
- Google Analytics
Industry experience
- iGaming and online casinos
- Sports betting
- Financial services and international account management
- Creative marketing and brand services
- Sports marketing
Education and training
Master's degree in Sports Marketing and bachelor's degree in Marketing. Additional sports-business analysis and commercial case-study exposure.
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