Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 4 September 2026
- Open until
- 3 December 2026
- Employment type
- Full-time
- Location
- Remote eligible: United Arab Emirates, Cyprus, Portugal, Philippines, Brazil
Overview
The desk needs a practical leader who knows what strong Forex / CFD conversion sounds like on the phone and can translate that into repeatable agent behaviour. The role may be performed remotely or through a relocation/on-site arrangement.
Requirements
- Native or fluent Portuguese.
- Relevant English sufficient for internal coordination.
- Proven Forex / CFD conversion experience.
- Previous team-lead, floor-lead, training or supervisory responsibility within a conversion environment.
- Strong understanding of registration-to-FTD performance, call quality, objection handling and lead follow-up.
- Ability to coach underperforming agents and raise consistency across a desk.
- Working knowledge of onboarding, KYC, CRM and dialer/VoIP workflows.
- Comfortable managing targets, feedback, accountability and day-to-day performance.
- Particularly relevant: performance-led coaching of conversion agents in a fast-moving international brokerage environment.
- Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.
Responsibilities
- Lead, coach and train an existing Portuguese-speaking conversion team of approximately 10 agents.
- Review calls, follow-up practices, objection handling and closing technique.
- Identify performance gaps at agent and desk level and implement practical improvements.
- Improve registration-to-FTD conversion, contact discipline and lead follow-up.
- Support agents on onboarding, KYC and deposit-related objections.
- Monitor performance through CRM/dialer data and maintain clear accountability.
- Strengthen handover quality between conversion and the existing retention team.
- Work directly with management on immediate conversion-desk priorities.
- Support stronger performance culture across a target-driven international desk.
Conditions
- Full-time leadership role.
- Remote work may be considered.
- Relocation/on-site arrangements may also be considered.
- Dubai/UAE-based candidates are specifically targeted. Relocation support is available where required.
- Relocation support available; details discussed during interview.
- Working schedule: Full-time; exact hours are discussed during interview.
- This vacancy can be performed fully remotely within the stated hiring countries.
- This is a fully remote role.