Portuguese-Speaking Forex / CFD Conversion Manager — Uruguay — Remote — Uruguay, Brazil, Colombia, Portugal, or Cyprus

Overview

This opportunity suits a manager who understands both the numbers and the calls behind Forex / CFD conversion. The successful candidate will establish stronger routines around agent performance, follow-up, onboarding friction, deposits and handover to retention.

Requirements

• Native or fluent Portuguese.
• Relevant English sufficient for management and cross-team coordination.
• Proven management of a Forex / CFD conversion desk or closely comparable brokerage acquisition operation.
• Strong record of improving registration-to-FTD performance and sales execution.
• Deep understanding of conversion KPIs, lead handling, coaching, call quality and performance management.
• Strong knowledge of onboarding, KYC and deposit/payment friction in the Brazilian/Portuguese-speaking market.
• Experience with CRM, dialer/VoIP and conversion reporting.
• Ability to diagnose a struggling desk, set priorities and implement a practical improvement plan.
• Particularly relevant: creating stronger accountability, reporting and conversion routines across the existing desk.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Take ownership of conversion-desk performance for an existing Portuguese-speaking operation.
• Assess the current team, lead flow, contact process, follow-up standards and FTD results.
• Define and enforce practical conversion KPIs, call standards and accountability routines.
• Build a structured coaching and training cadence for the existing team.
• Work with the Team Lead/agents as appropriate to improve objection handling and closing quality.
• Improve onboarding and deposit conversion while maintaining clean handover to retention.
• Use CRM/dialer reporting to identify bottlenecks and performance opportunities.
• Provide management with a clear view of conversion performance and corrective actions.
• Introduce simple reporting that makes weak points visible quickly.

Conditions

• Full-time management role.
• Remote work may be considered.
• Relocation/on-site arrangements may also be considered.
• Uruguay-based candidates are welcome. Relocation support is available where required.
• Relocation support available; details discussed during interview.
• Working schedule: Full-time; exact hours are discussed during interview.
• This vacancy can be performed fully remotely within the stated hiring countries.
• This is a fully remote role.