Portuguese-Speaking Forex / CFD Conversion Manager — Brazil — Remote — Brazil, Portugal, Uruguay, Colombia, or Cyprus

Overview

The employer has working traffic and retention functions but needs stronger conversion leadership. The Conversion Manager will assess the existing desk of approximately 10 agents, identify the most important performance gaps and put in place a practical operating plan that improves FTD output.

Requirements

• Native or fluent Portuguese.
• Relevant English sufficient for management and cross-team coordination.
• Proven management of a Forex / CFD conversion desk or closely comparable brokerage acquisition operation.
• Strong record of improving registration-to-FTD performance and sales execution.
• Deep understanding of conversion KPIs, lead handling, coaching, call quality and performance management.
• Strong knowledge of onboarding, KYC and deposit/payment friction in the Brazilian/Portuguese-speaking market.
• Experience with CRM, dialer/VoIP and conversion reporting.
• Ability to diagnose a struggling desk, set priorities and implement a practical improvement plan.
• Particularly relevant: taking ownership of a Brazilian-market conversion operation and improving its commercial discipline.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Take ownership of conversion-desk performance for an existing Portuguese-speaking operation.
• Assess the current team, lead flow, contact process, follow-up standards and FTD results.
• Define and enforce practical conversion KPIs, call standards and accountability routines.
• Build a structured coaching and training cadence for the existing team.
• Work with the Team Lead/agents as appropriate to improve objection handling and closing quality.
• Improve onboarding and deposit conversion while maintaining clean handover to retention.
• Use CRM/dialer reporting to identify bottlenecks and performance opportunities.
• Provide management with a clear view of conversion performance and corrective actions.
• Prioritise the highest-impact fixes rather than adding unnecessary process.

Conditions

• Full-time management role.
• Remote work may be considered.
• Relocation/on-site arrangements may also be considered.
• Brazil-based candidates are a priority. Relocation support is available where required.
• Relocation support available; details discussed during interview.
• Working schedule: Full-time; exact hours are discussed during interview.
• This vacancy can be performed fully remotely within the stated hiring countries.
• This is a fully remote role.