Italian-Speaking Forex / CFD Retention Agent — Belgrade, Serbia

Overview

This Belgrade-based role is for Italian-speaking professionals with previous Forex / CFD retention or relevant brokerage account-management experience. The position focuses on sustained client contact, objection handling, reactivation and accurate CRM management across the assigned portfolio.

Requirements

• Fluent or native-level Italian.
• Working English.
• Previous Forex / CFD retention or relevant brokerage account-management experience.
• Strong communication and negotiation skills.
• Experience handling objections and inactive accounts.
• Accurate CRM and portfolio-management discipline.
• Ability to work full-time from an office in Belgrade.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain ongoing communication with Italian-speaking clients.
• Manage portfolio follow-up.
• Handle client objections and concerns.
• Re-engage inactive accounts.
• Maintain accurate CRM records and next actions.
• Escalate operational issues where required.
• Work toward retention and engagement targets.

Conditions

• Full-time, office-based in Belgrade, Serbia.
• Previous relevant Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Any relocation terms depend on the hiring partner.
• Full-time, office-based in Belgrade, Serbia, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.