Dutch-Speaking Forex / CFD Retention Agent — Belgrade, Serbia

Overview

This Belgrade-based role is for Dutch-speaking professionals with previous Forex / CFD retention or relevant account-management experience. The position involves maintaining long-term account relationships, following up consistently, handling objections and keeping accurate records across an assigned portfolio.

Requirements

• Fluent or native-level Dutch.
• Working English.
• Previous Forex / CFD retention or relevant account-management experience.
• Strong telephone communication and negotiation ability.
• Experience handling client objections and inactive accounts.
• Accurate CRM and portfolio-management habits.
• Ability to work full-time from an office in Belgrade.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain regular communication with Dutch-speaking clients.
• Manage structured portfolio follow-up.
• Handle objections and account-engagement discussions.
• Re-engage inactive clients.
• Maintain accurate CRM records.
• Escalate operational matters when necessary.
• Work toward retention and portfolio targets.

Conditions

• Full-time, office-based in Belgrade, Serbia.
• Previous relevant Forex / CFD client-facing experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Any relocation terms depend on the hiring partner.
• Full-time, office-based in Belgrade, Serbia, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.