French-Speaking Forex / CFD Retention Agent — Sofia, Bulgaria

Overview

This Sofia-based role is for French-speaking professionals with previous Forex / CFD retention, sales or relevant financial-markets experience. The position focuses on building sustained client relationships, responding to objections, maintaining regular portfolio contact and keeping accurate records of client activity.

Requirements

• Fluent or native-level French.
• Working English.
• Previous Forex / CFD retention, sales or relevant financial-markets experience.
• Strong communication and negotiation ability.
• Confident objection-handling skills.
• Good CRM and portfolio-management discipline.
• Ability to work full-time from an office in Sofia.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain relationships with French-speaking clients.
• Follow up consistently across the assigned portfolio.
• Handle client questions and commercial objections.
• Re-engage inactive accounts.
• Maintain accurate CRM history and scheduled actions.
• Identify matters requiring support or operational escalation.
• Work toward retention and engagement targets.

Conditions

• Full-time, office-based in Sofia, Bulgaria.
• Previous relevant Forex / financial-markets experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Full-time, office-based in Sofia, Bulgaria, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.