English-Speaking Forex / CFD Retention Agent — Belgrade, Serbia

Overview

This Belgrade-based role is for English-speaking professionals with previous Forex / CFD retention or relevant brokerage account-management experience. The position focuses on maintaining long-term client relationships, regular portfolio follow-up, addressing client concerns and re-engaging inactive accounts.

Requirements

• Fluent or native-level English.
• Previous Forex / CFD retention or relevant brokerage account-management experience.
• Strong communication and negotiation skills.
• Experience managing ongoing client relationships.
• Confident objection and reactivation handling.
• Good CRM and portfolio-management discipline.
• Ability to work full-time from an office in Belgrade.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage regular communication with English-speaking clients.
• Maintain structured portfolio follow-up.
• Respond to client questions and objections.
• Re-engage inactive accounts where appropriate.
• Maintain accurate CRM history and scheduled actions.
• Escalate operational issues when necessary.
• Work toward retention and client-engagement targets.

Conditions

• Full-time, office-based in Belgrade, Serbia.
• Previous relevant Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Local availability may be required depending on the hiring partner; relocation is not assumed.
• Full-time, office-based in Belgrade, Serbia, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.