Dutch-Speaking Forex / CFD Retention Agent — Limassol, Cyprus

Overview

This Limassol-based role is for Dutch-speaking professionals with previous Forex / CFD retention or closely related trading account-management experience. The position focuses on maintaining client relationships, following up with active and inactive accounts, handling objections and supporting reactivation while keeping accurate CRM records.

Requirements

• Fluent or native-level Dutch.
• Working English.
• Previous Forex / CFD retention or trading account-management experience.
• Strong telephone communication and relationship-management skills.
• Experience handling objections and reactivation conversations.
• Comfort managing a client portfolio through a CRM.
• Ability to work full-time from an office in Limassol.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage ongoing communication with Dutch-speaking clients.
• Follow up with active and previously active accounts.
• Handle objections, inactivity and reactivation conversations.
• Maintain accurate CRM notes and scheduled actions.
• Identify client-service issues that require escalation.
• Support continued client engagement.
• Work toward assigned retention and portfolio targets.

Conditions

• Full-time, office-based in Limassol, Cyprus.
• Previous Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.