Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- No mandatory language inferred
- Work arrangement
- Remote
- Physical workplaces
- Not specified
- Applicant eligibility
- United States
Overview
In a fully remote role based within the United States, manage the monitoring and reconciliation of electronic payments across bank and card networks. Investigate processing exceptions, settlement discrepancies, payment returns and disputes while coordinating resolution with banking, processing, risk and customer operations teams. Transaction analysis and case documentation are central to the work.
Requirements
- Experience in payments operations or banking transaction support.
- Working understanding of ACH, real-time payments or card network payment workflows.
- Ability to investigate settlement and reconciliation exceptions.
- Comfort with SQL or comparable transaction data analysis.
- Strong documentation and communication skills when handling operational incidents.
Responsibilities
- Monitor transaction processing across bank and card payment rails.
- Investigate payment returns, decline codes, unsuccessful settlements and reconciliation discrepancies.
- Coordinate operational follow-up with banking and processor counterparts.
- Support chargeback and dispute workflows with documented evidence.
- Use transaction data and reporting to identify processing incidents and recurring issues.
Conditions
- Full-time, fully remote position within the United States.