Banking Operations Governance Team Lead — Hybrid, São Paulo, Brazil

Overview

Lead a team responsible for the operational governance of banking partnerships. The remit includes partner access, signatory controls, due diligence, portal administration and the records that demonstrate control effectiveness. You will combine people management with hands-on operational judgment as the function moves toward more consistent and proactive ways of working.

Requirements

• Candidates need at least two years of formal team or people leadership and experience managing delivery against operational targets.
• Strong coaching, analytical judgment and stakeholder communication are required.
• Banking governance, partner controls and audit-readiness experience are advantages.

Responsibilities

• Manage workload, capacity, service levels and quality, ensuring urgent requests do not displace essential controls.
• Coach specialists, develop their capabilities and provide a clear escalation point for difficult cases.
• Use operational measures to understand performance and allocate the skills needed to maintain effective coverage.
• Strengthen governance procedures, review standards and documentation across the team's activities.
• Establish reliable access and signatory processes, identify gaps and coordinate practical improvements.
• Work with product, engineering and external banks to resolve complex issues while maintaining operational integrity.
• Prepare the team for unexpected situations and keep knowledge current as responsibilities evolve.

Conditions

• This full-time role is hybrid in São Paulo and requires at least three office days weekly, with the ability to commute or relocate.