Institutional Client Experience Specialist — Digital-Asset Custody — Remote (Worldwide)

Location and working arrangements

Applicant eligibility: Worldwide

• Vacancy-wide (no geographic assertion): Remote

Overview

Help institutional clients move from onboarding to dependable use of digital-asset custody services. The role combines account-lifecycle knowledge with prompt handling of practical questions, particularly when custody or settlement activity is time sensitive. It requires understanding a client's structure and objectives well enough to coordinate the right internal expertise and maintain clear communication until the issue is resolved.

Requirements

• Bring one to three years of client-facing experience in financial services or digital assets, including institutional operations, back-office work or another regulated setting.
• Understand institutional onboarding, account structures and basic KYC and AML concepts, with an informed interest in crypto services such as staking and governance.
• Handle competing deadlines carefully and adapt as products and procedures evolve.

Responsibilities

• Coordinate onboarding through account activation, checking progress across KYC, documentation, authorizations and operational preparations.
• Receive and review client operational requests, resolve service issues and work with custody, settlement and other specialists when a request needs further attention.
• Maintain accurate runbooks as processes change, using recurring client questions to identify opportunities for clearer or more reliable service.
• Communicate confidently with institutional stakeholders and collaborate with compliance, product and sales colleagues throughout the client relationship.

Conditions

• This is full-time remote work. Initial onboarding is in person, and rotating coverage includes weekends and public holidays.