Anonymous professional profile · 64310E37
Turkish-Speaking iGaming VIP Retention and Customer Support Specialist
Turkish-speaking iGaming customer relations professional with experience supporting high-value players, managing VIP accounts and delivering personalized retention communications. Has monitored player engagement and churn indicators, coordinated promotional offers and account follow-ups, supported payment enquiries and maintained service standards in KPI-driven environments. Earlier gaming support involved live chat, email, priority customer requests and cross-team escalations. Broader experience includes digital customer communications, marketing campaign support, sales-team coordination and client relationship management. Familiar with responsible-gaming and AML procedures, CRM reporting and premium customer service.
- Candidate reference
- 64310E37
- Candidate-provided location
- Gzira, Malta
- Languages
- Turkish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP and Key Account Specialist
Supported premium player accounts through personalized engagement, campaign and bonus coordination, activity monitoring, issue escalation and retention reporting.
iGaming VIP Customer Support Agent
Provided live-chat and email assistance, prioritized high-value players, handled customer issues and coordinated operational escalations.
Digital Customer Support and Social Media Specialist
Managed customer communications, content schedules, marketing support and online community engagement across digital channels.
Customer Support and Sales Manager
Coordinated sales staff, client relationships, customer communications and commercial engagement initiatives.
Customer Relations Specialist
Handled multichannel customer inquiries and contributed to service improvement and research activities.
Capabilities
- iGaming customer support
- VIP account management
- Player retention
- High-value player engagement
- Customer relationship management
- VIP lifecycle support
- Player segmentation
- Personalized promotions
- Customer service
- Live chat
- Email support
- Phone support
- Account escalation
- Payment enquiries
- Churn risk monitoring
- Responsible gaming awareness
- AML procedures
- Campaign management
- Performance reporting
- Sales leadership
- Social media marketing
- Client communications
- Team coordination
- Customer satisfaction
Tools and platforms
- Zendesk
- Salesforce
- Slack
- Google Workspace
- Microsoft Office
- Adobe Photoshop
- Canva
- Procreate
Industry experience
- iGaming
- Casino VIP relations
- Digital marketing
- Customer support
- Sales operations
Education and training
Sociology degree listed, with additional training in business planning, spreadsheet analysis, key account management, nonclinical therapeutic approaches and philosophy teaching.
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