Anonymous professional profile · 9B9F716D
Spanish-Speaking iGaming Customer Operations and KYC Support Professional
Multilingual customer operations professional with extensive experience supporting international users in iGaming and hospitality. Has handled high-volume live-chat and email inquiries about player accounts, payments, deposits, withdrawals, verification, promotions and service incidents. Experienced in documenting case histories, reviewing information, identifying transaction discrepancies and escalating sensitive matters to payments, risk and compliance teams. Earlier hotel operations responsibilities included reservations, front-desk service, supervising customer-facing teams and coordinating incident resolution. Familiar with CRM, ticketing, reporting and procedural controls. Brings training in data analysis and operational technology.
- Candidate reference
- 9B9F716D
- Candidate-provided location
- Buenos Aires, Argentina
- Languages
- Spanish, English, Portuguese
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
iGaming Customer Support Agent
Handled player inquiries through chat and email, documented account and payment cases, assisted verification, resolved routine issues and coordinated escalations.
Hotel Reservations and Front Desk Specialist
Supported guest inquiries and reservations, managed customer records, checked information and coordinated requests with internal teams.
Front Desk Supervisor and Coordinator
Supervised service operations, handled escalated concerns, supported staff and prepared operational reports.
Capabilities
- iGaming customer support
- Live chat
- Email support
- Player account assistance
- Deposits and withdrawals
- Payment issue handling
- KYC document review
- Identity verification support
- Risk escalation
- Fraud indicators
- Incident investigation
- Case management
- CRM documentation
- Ticketing systems
- Customer complaints
- Operational reporting
- Cross-team coordination
- Reservations operations
- Front desk supervision
- Data accuracy
- Customer retention
- VIP support
- Service quality
Tools and platforms
- Zendesk
- Zoho CRM
- Jira
- PaymentIQ
- Microsoft 365
- Excel
- Opera PMS
Industry experience
- iGaming
- Casino customer operations
- Hospitality
- Hotel reservations
- Back-office support
Education and training
Bachelor's degree in Hospitality Administration and Management listed. Additional courses and training in introductory data science, analytics, cybersecurity, operational skills, coaching and office tools.
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