Anonymous professional profile · F1B4597B
Russian-Speaking PSP Technical Operations, Affiliate Partnerships and Payment Support Professional
Payment operations and customer-support professional with experience in PSP and merchant transaction monitoring, iGaming affiliate relationships and digital traffic analysis. In technical payments support, has reviewed provider and merchant transaction statuses, pay-in and payout failures, settlement-related issues and reconciliation details, coordinated with PSPs and merchants, and worked with backend systems and traffic dashboards. Earlier affiliate operations involved recruiting and negotiating with partners, coordinating commission arrangements, reviewing performance and supporting withdrawals and partner enquiries. Analytical work included investigating acquisition traffic quality, preparing reports and gathering requirements for product improvements. Previously handled player deposits, withdrawals, verification and gaming-related technical issues in frontline and supervisory support, writing guidance for colleagues and training staff. Combines Russian-language B2B communications, operational problem solving and spreadsheet/CRM tools. The payments business-development role is an application target; existing strengths are payments operations and partner support rather than a proven senior PSP sales position.
- Candidate reference
- F1B4597B
- Candidate-provided location
- Batumi, Georgia
- Languages
- Russian, Belarusian, English, Spanish
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Technical Payments Support Specialist
Monitored PSP and merchant transaction traffic, investigated failed or stalled payouts, reconciled transaction details, coordinated with providers and handled pay-in/payout operational settings.
Digital Traffic and Business Analyst
Analyzed application traffic, extracted and cleaned data, prepared reports and insights, gathered requirements and supported product testing.
iGaming Affiliate Manager and Partner Support Specialist
Developed partner relationships, discussed affiliate agreements, monitored performance and provided partner assistance on payment and programme matters.
Technical Customer Support Supervisor
Supported iGaming players with deposits, withdrawals, account verification, bonuses and technical problems while assisting staff training, documentation and supervision.
Scope: Technical support supervision and payment operations specialist
Capabilities
- PSP and merchant technical support
- Payment transaction and status monitoring
- Pay-in and payout incident handling
- Provider and merchant reconciliation
- UPI and UTR transaction checking
- Payment provider limit coordination
- Backend operational system monitoring
- Traffic quality and business analytics
- Affiliate partner recruitment and relationship management
- CPA and revenue-share partner support
- Partner negotiations and onboarding support
- iGaming deposit withdrawal and bonus support
- KYC and customer verification
- L1 and L2 technical support
- Team supervision and training
- CRM and ticket workflow management
- Operations reporting and data cleansing
Tools and platforms
- Grafana
- Binom
- Microsoft Excel
- 1C
- Jira
- Trello
- Confluence
- CRM and ticketing systems
- Payment provider backend interfaces
Industry experience
- PSP and merchant payment operations
- iGaming customer and affiliate services
- Digital traffic and VPN analytics
- Technical customer support
Education and training
Completed higher education in Tourism and Hospitality. Additional English-language coursework.
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