Anonymous professional profile · 489671D0
Italian-Speaking Retail Customer Service, Store Management and Team Operations Professional
Customer-facing retail and store operations professional with experience in sales assistance, store management, staff coaching and recruitment support in Italy and Malta. Has managed day-to-day store activities, staff schedules and priorities, delivered personalized customer service and helped with recruitment, onboarding, training and store-opening activities. Across sales and senior sales-assistant roles, advised customers, resolved enquiries, operated checkout transactions, supported merchandising and coordinated daily retail operations. A human resources internship provided experience assisting recruitment and employee activities. Academic background includes completed studies in cognitive and work psychology, with additional HR management coursework, a store-management certificate and English-language training. Speaks Italian natively and English at a source-reported B2 level. The applied iGaming support role is a target; no previous gaming-sector employment is demonstrated.
- Candidate reference
- 489671D0
- Candidate-provided location
- Swieqi, Malta
- Languages
- Italian, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Part-Time Retail Sales Assistant — Malta
Handled customer questions, merchandise assistance and store operations while balancing service and daily commercial priorities.
Senior Retail Sales Assistant — Italy
Advised customers, supported product selection, cashier operations and merchandising, and maintained service standards.
Retail Sales Assistant — Multibrand Stores
Assisted checkout transactions, customer service, product inquiries, merchandising and personal customer communication across retail environments.
Store Manager
Managed daily store operations, staff attendance and scheduling, coached and recruited employees, supported new store openings and resolved operational issues.
Human Resources Intern
Assisted recruitment and personnel support activities, applying interpersonal and organizational skills.
Scope: Store Manager and senior sales assistant experience
Capabilities
- Italian-language customer service
- Retail sales and product guidance
- Customer enquiries and problem solving
- Store operations and staff scheduling
- Team leadership and motivation
- Recruitment and onboarding support
- Employee coaching and training
- Point-of-sale and cashier duties
- Merchandising and stock support
- Store opening coordination
- Customer experience and personalized service
- Time management and operational prioritization
- Teamwork and cross-location coordination
- Human resources administration
Tools and platforms
- Retail point-of-sale and checkout workflows
- Merchandising and inventory handling
- Store personnel scheduling processes
Industry experience
- Retail and consumer goods
- Store management and customer service
- Human resources and recruitment
Education and training
Completed bachelor's degree in Cognitive Psychology and master's degree in Work Psychology / Humanities and Social Sciences. Further HR management and personnel development postgraduate coursework with completion not established. Store Manager certificate and English-language study.
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