Anonymous professional profile · 946037C9

iGaming Sales and Player Relationship Specialist

Bilingual iGaming sales and player account professional with roughly three years of experience handling sportsbook and casino customer relationships, inbound sales enquiries, deposits, bonuses and retention conversations. Has supported high-value player accounts through phone, chat and email, using CRM systems for case documentation and escalation. Familiar with affiliate commercial terminology but has not demonstrated direct publisher recruitment, tracking or affiliate campaign management; those are target career areas.

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Candidate reference: 946037C9
Candidate-provided location: San José, Costa Rica
Languages: Spanish, English

City and country are candidate-provided and have not been independently verified.

Professional background

Professional experience

Source-reported overall employment experience: 3 years across Approximate three years of iGaming sales, player support and account relationships; not affiliate network management.

Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.

Sportsbook and casino sales/support

Handled deposits, customer enquiries and player relationships across chat, calls and email, including high-value accounts.

Player account manager

Managed account discussions, promotions and retention-related sales activity.

Capabilities

iGaming player sales
Player account management
Customer retention
Player reactivation
VIP communication
Inbound support
CRM case management
Bonus and rollover explanation
Sales negotiation
Customer escalation

Tools and platforms

CRM systems
DGS
Nucleus
Betsoft

Industry experience

iGaming
Sportsbook
Online casino

Education and training

High school diploma completed; law studies currently in progress without completed law degree.

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