Anonymous professional profile · 034C33FA

Forex Client Retention and Trading Sales Support Specialist

Arabic-speaking financial trading client retention professional with reported eight-plus years across sales support, trading back-office operations and customer relationships. Has assisted inactive or at-risk trading clients, monitored retention performance, coordinated KYC and account activation, and worked with sales, compliance and operations teams. Familiar with trading account platforms and CRM-based reporting. The candidate currently reports residence in Dubai and an interest in relocation to Cyprus.

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Candidate reference: 034C33FA
Candidate-provided location: Dubai, United Arab Emirates
Languages: Arabic, English

City and country are candidate-provided and have not been independently verified.

Professional background

Professional experience

Source-reported overall employment experience: 8 years across Source-reported regulated FX/trading client retention, sales support and back-office work, not eight years exclusively in a retention officer position.

Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.

FX sales support and retention officer

Maintained trader relationships, monitored at-risk accounts, coordinated reactivation actions and supported account and verification enquiries.

Trading back-office operations officer

Handled trading client documentation, transactions, reporting and operational compliance processes.

Financial trading sales officer

Supported onboarding and commercial discussions with retail trading customers.

Capabilities

Client retention and reactivation
Trading customer relations
Account activation
KYC/AML operational support
Trading platform support
CRM reporting
Sales coordination
Client onboarding
Churn monitoring
Compliance coordination
Customer issue resolution

Tools and platforms

HubSpot
Salesforce
MT4
MT5
MT5 Manager

Industry experience

Forex
CFD trading
Financial client services

Education and training

MBA and bachelor's degree in Business Logistics listed in the CV; independent confirmation of completed awards not supplied.

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