Portuguese-Speaking Forex / CFD Conversion Manager — Remote — Worldwide

Overview

The employer already has traffic, retention and an existing conversion team of approximately 10 agents. The missing piece is stronger conversion management. This remote role is designed for an experienced operator who can assess the current desk, set useful KPIs, improve coaching and follow-up standards, and create a more reliable registration-to-FTD operating rhythm from anywhere suitable.

Requirements

• Native or fluent Portuguese.
• Relevant English sufficient for management and cross-team coordination.
• Proven management of a Forex / CFD conversion desk or comparable brokerage acquisition operation.
• Strong understanding of FTD conversion, lead management, call quality and coaching.
• Experience diagnosing weak conversion performance and implementing corrective plans.
• Strong CRM, dialer/VoIP and reporting discipline.
• Understanding of onboarding, KYC and payment/deposit friction for Brazilian/Portuguese-speaking prospects.
• Ability to manage performance remotely without creating unnecessary process.
• Clear communication, accountability and decision-making.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Take remote ownership of conversion performance.
• Assess the current team, process, lead handling and FTD funnel.
• Define practical KPIs and operating standards.
• Build a coaching/training cadence for the existing team.
• Improve call quality, follow-up and objection handling.
• Use CRM/dialer evidence to identify and prioritise bottlenecks.
• Improve onboarding/deposit execution and handover to retention.
• Report clearly to management on performance, issues and corrective actions.

Conditions

• Full-time remote management role.
• Portuguese is required.
• Candidate may be based internationally, subject to employer eligibility.
• No relocation is required for this dedicated remote vacancy.
• Working schedule: Full-time; exact hours are discussed during interview.
• This vacancy can be performed fully remotely within the stated hiring countries.
• This is a fully remote role.