Spanish-Speaking Forex / CFD Retention Agent — Istanbul, Türkiye

Overview

This Istanbul-based role is for Spanish-speaking professionals with previous Forex / CFD retention or relevant trading account-management experience. The position focuses on maintaining client relationships, handling objections, structured portfolio follow-up and re-engaging inactive accounts.

Requirements

• Fluent or native-level Spanish.
• Working English.
• Previous Forex / CFD retention or relevant trading account-management experience.
• Strong relationship-management and negotiation skills.
• Experience handling objections and reactivation.
• Good CRM and portfolio-management discipline.
• Ability to work full-time from an office in Istanbul.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain communication with Spanish-speaking clients.
• Manage regular portfolio follow-up.
• Handle objections and client concerns.
• Re-engage inactive accounts.
• Maintain accurate CRM notes and future actions.
• Escalate operational issues where required.
• Work toward retention and engagement targets.

Conditions

• Full-time, office-based in Istanbul, Turkey.
• Previous relevant Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Local availability may be required for some opportunities; relocation support may be available with other hiring partners.
• Full-time, office-based in Istanbul, Türkiye, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.