German-Speaking Forex / CFD Retention Agent — Istanbul, Türkiye

Overview

This Istanbul-based role is for German-speaking professionals with previous retention, account-management or relevant Forex / CFD trading-sales experience. The position centres on maintaining ongoing client communication, handling objections, organising follow-up and supporting continued account engagement.

Requirements

• Fluent or native-level German.
• Working English.
• Previous retention, account-management or relevant trading-sales experience.
• Previous Forex / CFD experience strongly preferred.
• Strong communication and negotiation ability.
• Good CRM and portfolio-management discipline.
• Ability to work full-time from an office in Istanbul.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain communication with German-speaking clients.
• Manage scheduled portfolio follow-up.
• Handle objections and account concerns.
• Re-engage inactive accounts.
• Maintain accurate CRM records.
• Escalate operational matters when required.
• Work toward retention and engagement targets.

Conditions

• Full-time, office-based in Istanbul, Turkey.
• Relevant retention/account-management experience required.
• Forex / CFD experience strongly preferred.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Full-time, office-based in Istanbul, Türkiye, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.