English-Speaking Forex / CFD Retention Agent — Istanbul, Türkiye

Overview

This Istanbul-based role is for English-speaking professionals with previous Forex / CFD retention experience. The position focuses on developing and maintaining client relationships, structured portfolio follow-up, objection handling, account reactivation and accurate CRM management.

Requirements

• Fluent or native-level English.
• Previous Forex / CFD retention experience.
• Strong relationship-management and negotiation skills.
• Experience handling objections and reactivation.
• Comfort managing active and inactive client portfolios.
• Accurate CRM and follow-up habits.
• Ability to work full-time from an office in Istanbul.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage ongoing communication with English-speaking clients.
• Maintain scheduled portfolio follow-up.
• Handle account objections and concerns.
• Re-engage inactive clients.
• Maintain accurate CRM history and future actions.
• Escalate operational matters when needed.
• Work toward retention and portfolio targets.

Conditions

• Full-time, office-based in Istanbul, Turkey.
• Previous Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Local availability is preferred for some opportunities; relocation is not assumed.
• Full-time, office-based in Istanbul, Türkiye, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.