Portuguese-Speaking Forex / CFD Conversion Agent — Brazil

Overview

The role is dedicated to new-client conversion. Prospects arrive as registrations and the agent is responsible for structured contact, onboarding support, objection handling and First Time Deposit acquisition. Once the first deposit is completed, the client is handed to the existing retention team.

Requirements

• Native or fluent Portuguese.
• Basic working English.
• Minimum 1–2 years of proven experience on a Forex, CFD, Crypto or FinTech conversion desk.
• Proven ability to convert new registrations into First Time Depositors (FTDs).
• Strong telephone sales, negotiation, objection-handling and closing skills.
• Good understanding of client onboarding and KYC procedures.
• Familiarity with Brazilian deposit methods, particularly PIX, plus cards and Crypto/USDT where applicable.
• Experience using CRM systems and VoIP/dialer software.
• High emotional intelligence and disciplined follow-up habits.
• Particularly relevant: Brazilian-market conversion experience and strong familiarity with Portuguese-speaking prospects.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Contact and follow up with new registrations and qualified prospects.
• Move prospects through the conversion journey from first contact to First Time Deposit.
• Support onboarding and relevant KYC steps without creating unnecessary friction.
• Handle objections, negotiate confidently and maintain structured follow-up.
• Assist prospects with relevant deposit methods including PIX, cards and Crypto/USDT where applicable.
• Maintain accurate CRM notes, lead status and follow-up activity.
• Use VoIP/dialer tools effectively and maintain professional call standards.
• Handover successfully funded clients to the existing retention team.
• Prioritise speed-to-lead and consistent re-contact across Portuguese-speaking registrations.

Conditions

• Full-time conversion role.
• On-site/local or relocation arrangement; this is not a remote-agent vacancy.
• Brazil-based candidates are a priority. Relocation support is available where required.
• Relocation support available; details discussed during interview.
• Base salary + variable compensation; exact package discussed privately with suitable candidates.
• Clients move to a separate retention team after successful FTD.
• Working schedule: Full-time; exact hours are discussed during interview.
• Physical work location: Brazil; the exact city is discussed during interview.