Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Chinese / Mandarin; English
- Language requirement
- Required
- Work arrangement
- Remote
- Physical workplaces
- Not specified
- Applicant eligibility
- United Kingdom
Overview
Support clients using online brokerage and trading services through chat, email and telephone. The position covers account onboarding, verification enquiries, deposits and withdrawals, trading-platform assistance and escalation of complex cases. International client coverage includes evening shifts, requiring clear communication and accurate handling of account information.
Requirements
- Fluency in written and spoken Mandarin and English.
- Ability to support customers professionally across multiple channels.
- Availability for evening shifts and international client coverage.
- Eligibility to work remotely from the United Kingdom.
- Experience with MT4, MT5, Forex brokerage or CRM support is advantageous.
Responsibilities
- Respond to client enquiries through chat, email and telephone.
- Guide clients through onboarding, account verification and routine account queries.
- Assist with enquiries relating to funding, withdrawals and trading-platform navigation.
- Escalate complex cases and maintain accurate support records.
- Follow applicable KYC, information-security and customer-data procedures.
Conditions
- Full-time, remote position based in the United Kingdom.
- Evening-shift coverage for international clients.