Anonymous professional profile · 926A86E0
iGaming VIP and Affiliate Relationship Management Professional
iGaming professional with experience in VIP player relationship management, affiliate and streamer partnerships, customer support and retention. Has managed VIP accounts, coordinated personalized offers and reactivation efforts, resolved complex player and payments enquiries, and worked with risk and service teams. Affiliate work includes recruiting streamer partners, partner onboarding, campaign coordination and performance monitoring across multiple markets. Has also undertaken independent casino content promotion and managed marketing relationships under CPA, revenue-share and hybrid commercial arrangements. Prefers remote opportunities.
- Candidate reference
- 926A86E0
- Candidate-provided location
- Pont-l’Abbé-d'Arnoult, France
- Languages
- French — native, English — B1, Russian — A2
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Affiliate Manager
Recruited and managed streamer affiliates, supported partner onboarding and promotional campaigns, and monitored affiliate engagement across international markets.
VIP Manager
Managed high-value iGaming player relationships, personalized offers, retention, account enquiries and escalation to payments and risk teams.
Customer Support Specialist
Resolved player enquiries through live chat and ticket systems, documented requests and escalated complex cases.
Independent Streamer Affiliate
Created promotional casino content, worked with affiliate commission arrangements and managed marketing partnerships.
Capabilities
- VIP player relationships
- Affiliate recruitment
- Streamer partnerships
- Customer retention and reactivation
- Campaign coordination
- Account issue resolution
- Live chat and ticket support
- Payment and risk coordination
- Partner performance tracking
- CRM and segmentation
- Customer complaints
- Responsible gaming awareness
- KYC and AML training
- Affiliate conversion
- CPA and revenue-share models
- High-value customer communications
Tools and platforms
- Zendesk
- Salesforce
- HubSpot
- Zoho CRM
- Affiliate tracking and reporting platforms
Industry experience
- iGaming
- Online casino
- Affiliate marketing
- Customer support
Education and training
Master's qualification in management and high school diploma; training in responsible gaming, identity verification and AML, customer support, Zendesk and CRM systems.
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